Refund Policy

Refund Policy

At Bright Side Networks LLC, we are committed to providing high-quality web hosting services with exceptional customer support. We want you to be completely satisfied with your hosting experience. If for any reason you are not satisfied, we offer the following refund policy:

30-Day Money-Back Guarantee
We offer a full refund on web hosting services canceled within the first 30 days of initial purchase. This guarantee applies only to first-time customers and does not apply to account renewals or upgrades.

Eligibility Requirements:
To qualify for a refund under our 30-day money-back guarantee:
- Your cancellation request must be submitted within 30 calendar days of your hosting account activation.
- The account must not be in violation of our [Terms of Service] or [Acceptable Use Policy].
- Refunds apply to shared, VPS, or reseller hosting packages only. Dedicated servers, domain registrations, SSL certificates, and third-party services are non-refundable.

Non-Refundable Services:
The following services are not covered under the 30-day money-back guarantee:
- Domain name registrations or renewals
- SSL certificates
- Dedicated server hosting
- Setup fees (if applicable)
- Custom development or one-time service charges
- Any service marked as non-refundable at the time of purchase

Refund Process:
Refund requests must be submitted through our billing department via [support portal/email]. Upon approval, refunds will be processed within 5-7 business days to the original payment method.

Additional Notes:
- Accounts that are suspended or terminated due to abuse, violations, or breach of terms are not eligible for refunds.
- Refunds will not be issued for partial months of service or unused portions after the 30-day window.
- Promotional pricing is refundable only at the actual amount paid.

By signing up for our services, you agree to this refund policy in its entirety.